This simulation is easiest on a laptop. It works on a phone, but the portal is shown at reduced size.
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Resources
Job aid: what the Help Desk needs
- What stopped working
- When it started
- Who is affected: only you, your team, or the whole site
- A phone number they can reach you on today
The portal, organization and user are fictional. The steps match the real task from a ServiceNow rollout course.