The problemis neverthe people.

I create learning that helps people feel supported, capable and seen, because no one should have to figure it out alone.

At 19, I was promoted into a leadership role with no training, no guide and no one to show me the way. So I built that support myself: I interviewed experienced colleagues, structured what they knew, and turned it into training materials that were still in use long after I left the role.

That experience is why I moved into L&D. I wanted to be the person I never had, and my first focus was growing great leaders. I helped build the Talent Academy, which prepares agents for their first leadership role with training, practice on the job and 360 feedback before the promotion rather than after it, and later the Dreamport Academy, which does the same for future leaders of remote teams.

My work has grown well beyond leadership programs since then. Today I design eLearning, simulations, live virtual training and the processes behind them, so the people I work with have what they need to succeed, grow and feel seen in their role.